We stand behind the products we sell. If for any reason you are not satisfied with a purchase, return it within 30 days of receiving it. Note that some conditions apply and not all products are eligible for return; read below for our complete policy. Absolutely no returns will be accepted after 60 days; please inspect all products upon receipt.
Returns of Online Purchases
To ensure that your return is processed accurately and promptly, please call us first at 866-226-3300.
A Customer Service Specialist will provide you a Return Goods Authorization (RGA)* and instructions on how to ship the product back to us. Please note the following:
- Returns made without a Return Goods Authorization will not be accepted.
- All shipping costs associated with any return or exchange will be the responsibility of the customer.
- If your item was delivered via freight, your return is subject to a $99.00 freight pick up fee which will be deducted from your return. You will receive a call to schedule a freight pick up appointment within 2-3 business days. Please note, items requiring freight delivery and/or returns are only available for shipment to addresses in the 48 contiguous US states.
- All returned items must be sent back to us using the original shipping boxes and packing materials.
Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase. We estimate credit will be issued within 5-10 business days from the day the item is received back.
All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging. Please note that installed products with cut wires or loose crystal will be subject to a $50 USD fee.